Returns and Exchanges
We understand that buying shoes online can be difficult and do our best to simplify the process for you by making sure everything we sell is new and in perfect condition.
In the situation that a shoe does not meet your expectations, we are happy to assist with an exchange or refund with the first 30 days of your purchase.
To make sure that all our customers are able to have the same great experience that you enjoy, we do require that all shoes sent back to us meet the requirements listed below.
Requirements for a refund:
- Items must be in new, unused and resalable condition.
- Items must be returned with all original packaging and accessories.
- There can be no stamps, packing tape or any labels on the shoe box itself.
- Proof of purchase
- Items need to be delivered back at our store within 30 days of the original transaction.
- RMA Number (obtained by contacting us)
Returns are accepted within 30 days of the original transaction. No refunds will be given on worn or damaged merchandise.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card.
Sale items (if applicable)
Only regular priced items are eligible to be returned for money back. Any items that have been discounted will receive a Walking Depot Online Gift Card in the amount due. The Gift Card will be issued when we have received and verified the merchandise is in the proper condition.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a Walking Depot Online Gift Card for the appropriate amount. Once the returned item is received, an electronic Gift Card will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to:
2064 Sproul Road
Broomall, PA 19008
You will be responsible for paying for any return shipping costs, unless the incorrect item was sent. Shipping costs are non-refundable.